TIQassist is a modern ticket management platform that helps season ticket holders maximize the value of their seats. We worked on refining the user experience and redesigning key parts of the website to make buying, selling, and managing tickets simpler and faster.
Overview
TiqAssist is a modern ticket management platform that helps season ticket holders maximize the value of their seats. We worked on refining the user experience and redesigning key parts of the website to make buying, selling, and managing tickets simpler and faster.
The Challenge
Season ticket holders across NFL, NBA, NHL, MLB, and MLS leagues needed a premium resale service that simplified the complex process of ticket management while maximizing their seat value.
The Solution
Our work included rethinking user flows, refreshing the UI for mobile and desktop, and making onboarding faster and more intuitive to drive stronger engagement.
Season Ticket Resale Made Simple
TiqAssist is a modern ticket management platform that helps season ticket holders maximize the value of their seats. The platform serves as a premium ticket resale service for NFL, NBA, NHL, MLB, and MLS season ticket holders, making the entire process of buying, selling, and managing tickets simpler and faster.
User Experience Redesign
We focused on refining the user experience across all touchpoints. This included rethinking critical user flows, refreshing the UI for both mobile and desktop platforms, and making the onboarding process faster and more intuitive to drive stronger user engagement and retention.
TIQassist homepage – Refreshed UI for mobile and desktop with improved user flows
Design System & Templates
To support rapid scaling across multiple sports leagues and teams, we built scalable templates that could be easily customized for hundreds of team and league pages while maintaining brand consistency and user experience quality.
Scalable design system and team page templates
Impact & Results
- Designed 20+ unique landing pages and user flows for the TiqAssist website.
- Built scalable templates for hundreds of team and league pages.
- Optimized key user journeys, leading to over 30% growth in user retention and a 15% increase in new registrations.